Rb1 Responsible Gaming — Play Smart, Stay Safe
Rb1 believes that genuine entertainment means fun without pressure. This page provides guides, control tools, and important information to help you enjoy the platform in a healthy and responsible way.
If you or someone you know is struggling with a gambling-related problem, please seek immediate help from a qualified professional.
Rb1's Commitment to Responsible Gaming
Rb1 is an entertainment platform — not a source of income or an escape from life's problems. We take our responsibility seriously to ensure every user can enjoy their gaming experience in a safe, fair, and controlled environment.
The rb1 platform is designed for adults aged 18 and above in Malaysia. We provide a range of self-control features that allow users to actively manage their gaming activity — rather than relying on the platform to make decisions for them.
Our goal is clear: keep gaming as light, enjoyable entertainment — not a burden that affects your daily life, finances, or personal relationships. By setting healthy boundaries from the start, your experience at rb1 will be one you can sustain and enjoy with peace of mind.
Signs of At-Risk Gaming Behaviour
Recognising the warning signs early is an important first step. Consider speaking to someone you trust or seeking professional support if you experience any of the following:
Using money set aside for daily essentials such as bills, food, or rent to play.
Continuing to play despite repeated intentions to stop or cut back.
Continuing to play in an attempt to recover losses, which often leads to losing even more.
Work, family, or social relationships starting to suffer due to excessive time spent gaming.
A Guide to Setting Healthy Time and Budget Limits
The most effective way to enjoy rb1 without risk is to set clear limits before you start playing — not during or after a session. Here are some practices we encourage:
Monthly Budget Limit
Decide on a maximum amount in MYR (RM) that you're comfortable spending on entertainment each month. Think of it like any other leisure expense — a movie or a dinner out. Once that limit is reached, stop until the following month, no exceptions.
Session Time Limit
Set a time limit for each playing session — for example, 30 to 60 minutes only. Use a timer on your phone as a reminder. Take at least a 10-minute break between sessions and make sure gaming doesn't interfere with your sleep, meals, or work.
Monthly Check-In
Review your transaction history regularly through your rb1 account. If the amount you've spent exceeds what you planned, take immediate steps to adjust your limits or contact our customer support team for help with account controls.
Self-Control Features Available at rb1
Rb1 provides several account control options that you can use at any time through your account settings or by contacting our support team:
Set daily, weekly, or monthly deposit limits on your account. These limits take effect immediately once applied.
Request a temporary cooling-off period from 24 hours to 30 days — your account will be suspended temporarily without any data deletion.
Long-term self-exclusion options are available for users who need a more extended break from the platform.
To activate any of the control features above, contact the rb1 support team via live chat in your account or email [email protected].
Underage Protection and Life Balance
Minor Protection
The rb1 platform is strictly for users aged 18 and above. All new accounts go through an age verification process at registration. If we suspect that a user is underage, the account will be suspended immediately until full identity verification is provided.
If you share a device with younger family members, make sure you log out of your rb1 account after every session and use a password that isn't easy to guess, to prevent unauthorised access.
Maintaining Life Balance
Online gaming is one of many ways to have fun — not the only one. rb1 encourages users to maintain a balanced lifestyle by making time for family, friends, other hobbies, and both physical and mental wellbeing. If gaming starts to feel like a need rather than a choice, that's a signal to step back and reassess your habits.
Get Professional Help When You Need It
If you or someone you know needs support with a gambling problem, we encourage you to reach out to a qualified mental health professional or a relevant support organisation in Malaysia. The rb1 support team can also be contacted via FAQ page or email [email protected] for guidance on the account control options available.
You're in Control
Contact the rb1 support team to activate deposit limits, cooling-off periods, or other self-control options. We're here to help whenever you need it.